Customer Case Study
Heart & Vascular Partners protects revenue and reclaims credentialing capacity with ZenCheck
How a multi-site cardiovascular MSO switched from a leading competitor's credentialing solution to ZenCheck and cut credentialing effort by 44% while reducing revenue at risk by over 90%.
Organization
Heart & Vascular Partners
Type
Management services organization (MSO), cardiovascular specialty
Solution deployed
ZenCheck (enrollment, credentialing, and privileging)
Number of Providers
120 Active Provider Files
The Challenge
Heart & Vascular Partners is a multi-site cardiovascular management services organization. Before adopting ZenCheck, its credentialing function relied on a leading competitor's credentialing solution that still required manual workflows and fragmented data. The pre-implementation survey surfaced consistent pressure points across the operation:
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Capacity was strained. The team did not have sufficient bandwidth to manage current workloads, and leaders lacked clear visibility into credentialing status across the organization.
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Workflows were inefficient. Provider signatures and approvals caused delays, processes were spread across multiple systems, and overall workflow efficiency scored the lowest of any category in the assessment.
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Manual effort dominated. Each new provider file required roughly 80 staff hours, and approximately 90 percent of that effort was manual or rework. Files needed an average of seven follow-ups before completion.
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Revenue was exposed. Credentialing and enrollment delays placed an estimated $250,000 to $500,000 of revenue at risk in a single 90-day period.
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Compliance confidence was low. The team did not feel well prepared for audits and could not easily produce audit documentation on demand.
The Solution
Heart & Vascular Partners implemented ZenCheck, Zentium's AI-native solution for enrollment, credentialing, and privileging. ZenCheck consolidated the organization's credentialing operations onto a single platform and replaced manual handoffs with automated workflows. The capabilities deployed included:
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A unified system of record for provider credentialing and privileging information, replacing fragmented tools.
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Automated verification and document intake that reduced manual data entry and rework.
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Streamlined provider workflows for signatures and approvals, removing a primary source of delay.
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Real-time visibility into credentialing status, gaps, and provider readiness across all locations.
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Standardized, audit-ready documentation and reporting available on demand.
The Results
Within the post-implementation measurement window, Heart & Vascular Partners reported improvement across every category. The organization's overall confidence rating rose from 2.5 to a full 5.0, with all twenty survey statements rated Strongly Agree. The operational metrics tell the same story.
Before ZenCheck → After ZenCheck
Staff effort per new provider file
44% lower
80 hrs
45 hrs
Manual/ rework share of effort
80 pts lower
~90%
~10%
Follow-ups required per file
71% fewer
7
2
Credentialing verification time
67% faster
15 days
5 days
New files per specialist/ month
60% more
5 files
8 files
Before ZenCheck
After ZenCheck
>90%
Revenue at risk reduced from $250K–$500K to under $25K per quarter, a >90% reduction
2.5 → 5.0
Organization-wide compliance and audit-readiness confidence doubled, from 2.5 to 5.0 on a 5-point scale
The effort reduction translated directly into capacity. By cutting per-file effort from 80 hours to 45 hours, HVP was able to increase new-file throughput by 60 percent, from five to eight files per month, with no additional headcount. Manual rework, which had consumed roughly 90 percent of effort, fell to about 10 percent, and follow-ups per file dropped from seven to two.
"Zentium has been a game changer for us. The endless follow-ups, the rework, the revenue exposure we couldn't get ahead of — it's gone. ZenCheck didn't just streamline our credentialing operation; it gave our entire team a confidence we simply didn't have before."
MEGAN THOMAS · HEART & VASCULAR PARTNERS
The Bottom Line
Credentialing capacity is a direct constraint on how fast a healthcare organization can grow. Heart & Vascular Partners proved that the constraint is solvable. By cutting per-file effort nearly in half and eliminating most manual rework, ZenCheck allowed the organization to grow provider throughput without adding staff, while recovering revenue that would otherwise have been delayed or lost to credentialing bottlenecks. The shift was not only operational but strategic: a team that once rated its ability to scale as merely adequate now rates it a clear strength. With that foundation in place, Heart & Vascular Partners is positioned to keep growing without letting credentialing become the ceiling.
Findings are drawn from a pre- and post-implementation survey completed by Heart & Vascular Partners, combining a 5-point Likert assessment across twenty statements with self-reported operational metrics from the most recent full quarter in each period. Figures reflect a single organization; individual results will vary.
