Department: Customer Success | Level: Mid–Senior | Reports to: Head of Customer Success | Seniority: Mid-Senior | Job Function: Customer Success | Industry: Healthcare Technology | Skills: Customer Success, SaaS Onboarding, Healthcare IT, HubSpot, Gainsight, Account Management, Client Retention, Stakeholder Management, Upsell & Expansion, Healthcare Workforce Management

Compensation Base Salary: $75,000–$95,000 | Annual bonus tied to retention and expansion metrics | Full benefits | Remote work stipend | Stock options

About the Role Zentium's Customer Success Managers are the heart of our client relationships — guiding healthcare organizations from contract through full adoption, and then turning that adoption into long-term expansion. You'll own a portfolio of accounts spanning health systems, MSOs, and provider groups, ensuring they realize measurable value from ZenCheck, ZenSync, ZenSight, and ZenConnect.

This is not a reactive support role. You'll be a strategic partner to your clients — proactively identifying risks, surfacing opportunities, and helping operational leaders get more out of the platform every quarter. If you love the intersection of healthcare operations, technology, and relationship-building, this is your role.

What You'll Do

• Lead client onboarding from kickoff through go-live — configuring workflows, training end users, and ensuring early adoption milestones are met

• Own a portfolio of active accounts; serve as the primary point of contact for Directors of Credentialing, Scheduling Managers, COOs, and Practice Administrators

• Conduct regular business reviews to surface ROI data, identify workflow gaps, and align on expansion opportunities

• Monitor platform usage and proactively intervene with clients showing signs of underutilization or churn risk

• Partner with Sales on renewal and upsell motions — identifying when clients are ready to expand from ZenCheck to ZenSync, or adopt ZenSight for analytics

• Serve as the voice of the customer to the product team — translating client feedback into actionable improvement requests

• Build and maintain client-facing documentation, training materials, and onboarding playbooks

What We're Looking For

• 3–5 years of Customer Success, Implementation, or Account Management experience in a SaaS environment

• Healthcare technology experience strongly preferred — familiarity with credentialing, medical staff services, or workforce scheduling a significant plus

• Proven ability to manage complex onboarding projects with multiple stakeholders and competing timelines

• Strong data literacy — you can pull usage metrics and frame them as a compelling story for an executive audience

• Excellent communication skills — written and verbal — with experience presenting to C-suite and operational leadership

• Experience with HubSpot, Gainsight, or similar CRM/CS tools; comfortable learning new platforms quickly

• Highly organized, proactive, and comfortable managing 15–25 accounts simultaneously

Why Zentium

• Work directly with clients solving real, high-stakes problems — your impact is visible and immediate

• Ground-floor CS role with significant influence over how we build the function as we scale

• Close collaboration with Product, Sales, and leadership — your insights directly shape the roadmap

• Competitive base salary + performance bonus tied to retention and expansion metrics

• Remote-first, flexible, and built for people who take ownership seriously